Refund Policy

1. 14-day refund window

If you are not satisfied with a Pro subscription, you may request a full refund within 14 days of your initial purchase or of a renewal charge. Approved refunds are issued to your original payment method.

2. How to request a refund

Email oscarlabs.hq@gmail.com from the address on your account (or include your wallet address and the email used for billing) with the word "Refund" and the date of the charge. Because Paddle is the merchant of record, you may also request a refund directly through Paddle using the receipt they emailed you. We aim to process eligible requests within a few business days.

3. What is not refundable

• requests made more than 14 days after the charge;
• blockchain network (gas) fees and the on-chain deploy fee (currently targeting the equivalent of about US$1.50, denominated in the destination chain's native token and subject to change) — these are paid by you directly from your own wallet, to the network or to the factory smart contract, never to us, and are irreversible; and
• charges associated with clear abuse of the Service or violations of our Terms.

4. Cancellation

You can cancel your Pro subscription at any time from your account settings. Cancellation stops future renewals; you keep Pro access through the end of the billing period you have already paid for. Cancelling on its own does not trigger a refund of the current period — request one under the 14-day window above if you are within it.

5. Contact

Questions about refunds? Contact us at oscarlabs.hq@gmail.com.